Integration Troubleshooting
API payload analysis (REST / JSON), authentication flows (OAuth, API keys), error log analysis, and cross-system root cause diagnostics.
Casey Armstrong
Systems & Integration Support Specialist.
Fifteen years making complex SaaS and ERP platforms work together — and stay working. I trace integration failures to their root cause, stabilize the workflow, and document it so it holds.
01 — About
I work in the connective tissue between systems.
I'm a Systems & Integration Support Specialist with more than 15 years supporting SaaS, ERP, and regulated enterprise environments. My work lives where platforms meet — diagnosing API failures, mapping data between systems, configuring workflows, and writing the SQL that proves what's actually happening under the hood.
I'm known for reducing integration failures, stabilizing system workflows, and partnering across engineering and operations so problems get solved once and stay solved. Whether it's a payload that won't authenticate or a migration that needs a steady hand, I trace it to the root cause and document it clearly so the next person doesn't have to start over.
02 — Focus
Data & Reporting
SQL query development and data validation — turning raw system data into the answers that confirm what's really happening.
ERP & Systems Administration
NetSuite and Infor CloudSuite administration, system migration support, and retail / warehouse workflow (pick, pack, ship).
Support Operations
SLA-driven triage and queue management, escalation paths, UAT and system testing, and structured documentation.
03 — Projects
Selected work
Initiatives I've helped design and ship at Kinetic Data.
Customer-Facing Support Portal
Contributed to the design and rollout of a self-service support portal that gave customers clear visibility into ticket status, improving transparency and accelerating resolution cycles.
Triage & Prioritization Overhaul
Refined triage and prioritization processes to improve queue visibility and reduce recurring integration issues through structured documentation and knowledge sharing across the team.
Integration Stabilization
Diagnosed and resolved API integration and workflow failures across highly customized SaaS environments — analyzing payloads, authentication flows, and system logs to keep platforms reliable.
04 — Experience
Where I've worked
Support Specialist · Kinetic Data, Inc.
Remote
- Troubleshoot API integrations and workflow issues across customized SaaS environments.
- Investigate request/response payloads, authentication methods, and logs to resolve integration failures.
- Document system configurations and maintain structured runbooks for internal reference.
- Collaborate with engineering teams to diagnose integration defects and validate fixes.
- Manage support queues and ensure timely resolution of system-related issues.
Reporting Analyst · Busco Distribution
Vadnais Heights, MN
- Reporting and data analysis supporting distribution operations.
Reporting Analyst · U.S. Bank
Minneapolis, MN
- Reporting analyst supporting Third Party Risk Management.
Business Systems Analyst III · U.S. Bank
Richfield, MN
- Gathered and documented system requirements and supported business systems analysis.
AML Business Analyst · U.S. Bank
Meridian Crossings, MN
- Business analysis supporting anti-money-laundering (AML) operations.
AML Investigator · U.S. Bank
- Conducted anti-money-laundering (AML) investigations.
IT Admin · Fresh & Natural Foods
- IT administration and systems support.
05 — Contact
Get in touch.
Open to conversations about integration work, systems support, and interesting problems. The fastest way to reach me is email.